NECA Business Development Seminar

Saturday, September 29    3:30–5:00 PM

Great Service Made Simple – Six Success Factors

In his 2017 book Great Service Made Simple, which has been praised in a lengthy collection of reviews accompanying its listing on Amazon.com, Sargent boils down the essentials in the delivery of every kind of great service to six main categories. In today’s presentation he translates the general lessons in the storyline of the book to specifics in electrical contracting service and maintenance with a number of takeaways that might come as a surprise to listeners.