Service is Only as Good as the Customer Remembers It
Dates & Times:
Session Type:
Convention Education
Registration Type:
Convention Education, Exhibitor, Full Convention & Trade Show (Attendee & Guest), Press Registration, Speaker Registration, Weekend Package
Location
SDCC
Room Number: 10
Description
Immediately after a successful service call or maintenance activity, a customer may be gushing with delight on how an electrician solved a problem—or simply made a great impression. Days later, after getting re-engaged in the normal course of their work, customers might not recall the name of the service organization that they rated so heroic the previous week. Our panelists conduct their service & maintenance business knowing never to lose touch with a customer who somehow has managed to find them. They will reveal simple and affordable (in some cases “zero-cost) ways to be remembered.
Moderated by Fred Sargent.
Speakers
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Fred Sargent
Great Service Forums
Fred Sargent has spent virtually all of his working years in the electrical contracting industry. He is former CEO of Pittsburgh-based Sargent Electric Company, where he first acquired his passion for the wide-ranging possibilities in service & maintenance in 1978. A decade later he co-founded the TEGG® network, which today is an international organization with a business-format franchise for predictive and preventive maintenance. He is founder and president of Great Service Forums,℠ a one-of-a-kind program, exclusively for union electrical contractors. (See www.greatserviceforums.com) Great Service Forums℠ began in 2016 with a mission of filling a need to support union electrician service department managers with unique learning experiences tailored specifically to the demands of their role in service & maintenance.
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Joe Leggo
O'Connell Electric Company
As Vice President of Technical Services for O’Connell Electric Company, Joe has dedicated 35 years of his career to the electrical construction industry, progressing from apprentice, journeyman, foreman, division manager, to vice president where he now overseas operations for testing, commissioning, engineering, service, and maintenance. Joe’s achievements include multiple industry awards, notably a Double Platinum Award for business growth and client retention from TEGG Corporation, along with three consecutive TEGG Contractor of The Year awards.
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Bobby Magee
Sabino Electric Inc.
Bobby Magee has been an electrician since 1984, entering the service industry in 1989. He assumed the role of general manager in 2006.
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Tim Schultheis
Schultheis Electric