Using Systems Integration to Create a Service Mindset

Description

As connected devices and intelligent digital power technologies transform the electrical and systems integration industries, contractors are increasingly expected to serve as trusted partners in facility and systems management. At the same time, workforce challenges, from labor shortages to rapid tech evolution, are reshaping how contractors deliver value. In this panel discussion, industry leaders will explore how adopting a service-focused mindset can open new revenue streams and position contractors for long-term success in a changing landscape.

Speakers

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  Chuck Fairchild

  Fairchild Communication Systems, Inc.

  Chuck Fairchild is NECA’s first Vice President of Integrated Systems and represents the interests of low-voltage contractor and systems integrator members across the nation. With over 40 years in the systems integration business and as founder/president of Fairchild Communication Systems, Inc. since 2001, Chuck understands the accelerated growth of low-voltage markets, increased demand for higher competency and skills, and changes in regulation and licensing. He is excited to lead the charge to growth and success in this sector within NECA and our labor partners.

• 

  Jerry Hein

  ECSI System Integrators

  Jerry Hein is the President of ECSI System Integrators in Bloomington, Minnesota.
  Jerry founded ECSI in 1997. ECSI is a Systems Integrator and specializes in Limited Energy System Integration. His board and industry affiliations include the NECA board in St. Paul and Minneapolis, the Negotiation committee for the last 23 years, Labor Management, Local 292 Management trustee, and an ELECTRI member.

• 

  Kurt Brinkman

  Intrepid Electronic Systems Inc

  Kurt Brinkman serves as the CEO of Intrepid Electronic Systems, Inc., a San Francisco Bay Area based company specializing in Fire Alarm Life Safety installation and service. Intrepid distinguishes itself through its commitment to fostering enduring service relationships with clients well beyond the completion of construction projects. Intrepid integrates cutting-edge technologies such as wireless mesh fire alarm monitoring and electronic collection of fire data points, empowering clients to access and monitor vital information in real time.

• 

  Fred Sargent

  Great Service Forums

  Former CEO of Pittsburgh-based Sargent Electric Company, Fred Sargent has devoted many years towards furthering the advancement of service & maintenance in the electrical contracting industry. Having co-founded a franchising organization for preventive and predictive maintenance, which today has locations in North America and elsewhere abroad, over the past decade he has steered a US network of electrical service & maintenance contractors. His NECA involvement has included a term on the Executive Committee, membership in the Academy, participation in ELECTRI, winning the McGraw Award, and serving on the board of the Western Pennsylvania Chapter, along with sharing the byline in the “Service & Maintenance” monthly column in NECA’s ELECTRICAL CONTRACTOR magazine since 2011. He has published two books on electrical service & maintenance.