Fred Sargent has spent virtually all of his working years in the electrical contracting industry. He is former CEO of Pittsburgh-based Sargent Electric Company, where he first acquired his passion for the wide-ranging possibilities in service & maintenance in 1978. A decade later he co-founded the TEGG® network, which today is an international organization with a business-format franchise for predictive and preventive maintenance. He is founder and president of Great Service Forums,℠ a one-of-a-kind program, exclusively for union electrical contractors. (See www.greatserviceforums.com) Great Service Forums℠ began in 2016 with a mission of filling a need to support union electrician service department managers with unique learning experiences tailored specifically to the demands of their role in service & maintenance.
Fred Sargent
Great Service Forums
Session Info: Dates & Times
Immediately after a successful service call or maintenance activity, a customer may be gushing with delight on how an electrician solved a problem—or simply made a great impression. Days later, after getting re-engaged in the normal course of their work, customers might not recall the name of the service organization that they rated so heroic the previous week. Our panelists conduct their service & maintenance business knowing never to lose touch with a customer who somehow has managed to find them. They will reveal simple and affordable (in some cases “zero-cost) ways to be remembered.
Moderated by Fred Sargent.
Dates & Times
Service & Maintenance work is centered around efficiency, safety and reliability of electrical systems. This roundtable discussion among your peers offers the chance to learn about service & maintenance best practices and strategies.
Moderated by Fred Sargent.
Dates & Times
As connected devices and intelligent digital power technologies transform the electrical and systems integration industries, contractors are increasingly expected to serve as trusted partners in facility and systems management. At the same time, workforce challenges, from labor shortages to rapid tech evolution, are reshaping how contractors deliver value. In this panel discussion, industry leaders will explore how adopting a service-focused mindset can open new revenue streams and position contractors for long-term success in a changing landscape.
Dates & Times
Every contractor has the potential to turn great service into lasting customer relationships. This session will explore the five key stages of the service and maintenance process; responding to requests, arriving on-site, addressing needs, closing out the service call, and following up and how each step shapes the customer’s experience. Through real-life examples, you’ll learn how to create customers for life by delivering consistent, memorable service at every touchpoint.
Immediately after a successful service call or maintenance activity, a customer may be gushing with delight on how an electrician solved a problem—or simply made a great impression. Days later, after getting re-engaged in the normal course of their work, customers might not recall the name of the service organization that they rated so heroic the previous week. Our panelists conduct their service & maintenance business knowing never to lose touch with a customer who somehow has managed to find them. They will reveal simple and affordable (in some cases “zero-cost) ways to be remembered.
Moderated by Fred Sargent.
Service & Maintenance work is centered around efficiency, safety and reliability of electrical systems. This roundtable discussion among your peers offers the chance to learn about service & maintenance best practices and strategies.
Moderated by Fred Sargent.
As connected devices and intelligent digital power technologies transform the electrical and systems integration industries, contractors are increasingly expected to serve as trusted partners in facility and systems management. At the same time, workforce challenges, from labor shortages to rapid tech evolution, are reshaping how contractors deliver value. In this panel discussion, industry leaders will explore how adopting a service-focused mindset can open new revenue streams and position contractors for long-term success in a changing landscape.
Every contractor has the potential to turn great service into lasting customer relationships. This session will explore the five key stages of the service and maintenance process; responding to requests, arriving on-site, addressing needs, closing out the service call, and following up and how each step shapes the customer’s experience. Through real-life examples, you’ll learn how to create customers for life by delivering consistent, memorable service at every touchpoint.