Kevin Coke

Kevin Coke is a 21 year IBEW Journeyman Electrician. For the last 20 years is working with Morrow Meadows Corporation and has also been a Part-time Instructor at the ETI for last 8. He has a Bachelors of Science Degree in Civil, Architectural, and Environmental Engineering with an emphasis in Illumination from the University of Colorado. In 2020 he received his Certified Technical Educator for subjects ‘Building, and Construction trades’, and ‘Energy, Enviroment and Utilities’. He has held many roles at MMC like performing computer assisted layout(Trimble Operator) or assisting on the Lighting/Lighting Controls team, and he is a Certified Acceptance Technician with CALCTP.

Tom Forbes

Tom Forbes entered the IBEW in 1989. Tom has been an instructor since 2005. During the day he currently works for CSI Electrical Contractors Inc. as a supervisor for their Title 24 technicians, field lighting controls group, and field layout technicians. In the evening, he is a Training Instructor for the ETI.

Pat Gorham

Patrick Gorham has been in the electrical industry for 30 years and is currently the Transportation Area Superintendent for Rosendin Electric. He has worked in the Educational, Health Care, Entertainment, Sporting Venue, Aerospace, Transportation and Renewable Sectors. He is also a Part-Time Instructor for the Electrical Training Institute. At REI Patrick specializes in organizing and training Field Personnel to meet the project goals and their personal objectives. In his Instructional role with ETI, he specializes in writing curriculum for new classes and training instructors on emerging technology subject matter. In both roles, he believes strongly in helping others achieve their workplace and personal goals through mentorship and hands-on learning.

Service is Only as Good as the Customer Remembers It

Immediately after a successful service call or maintenance activity, a customer may be gushing with delight on how an electrician solved a problem—or simply made a great impression. Days later, after getting re-engaged in the normal course of their work, customers might not recall the name of the service organization that they rated so heroic the previous week. Our panelists conduct their service & maintenance business knowing never to lose touch with a customer who somehow has managed to find them. They will reveal simple and affordable (in some cases “zero-cost) ways to be remembered.

Moderated by Fred Sargent.

The Power of Positive Labor Relations with IBEW Business Managers

From East Coast to West Coast, one of the most important relationships in the industry is the one between NECA and IBEW. There are many positive examples of productive labor relations throughout the country and it’s important that we continue to share these experiences and best practices at every opportunity. Come hear from three major city Business Managers about their positive relationships with NECA and its contractors.

Moderated by Ian Andrews.