We Can Deliver Service Better, Here’s How
Dates & Times:
Session Type:
Convention Education
Location
MPW
Description
Every contractor has the potential to turn great service into lasting customer relationships. This session will explore the five key stages of the service and maintenance process; responding to requests, arriving on-site, addressing needs, closing out the service call, and following up and how each step shapes the customer’s experience. Through real-life examples, you’ll learn how to create customers for life by delivering consistent, memorable service at every touchpoint.
Speaker
Fred Sargent
Great Service Forums
Former CEO of Pittsburgh-based Sargent Electric Company, Fred Sargent has devoted many years towards furthering the advancement of service & maintenance in the electrical contracting industry. Having co-founded a franchising organization for preventive and predictive maintenance, which today has locations in North America and elsewhere abroad, over the past decade he has steered a US network of electrical service & maintenance contractors. His NECA involvement has included a term on the Executive Committee, membership in the Academy, participation in ELECTRI, winning the McGraw Award, and serving on the board of the Western Pennsylvania Chapter, along with sharing the byline in the “Service & Maintenance” monthly column in NECA’s ELECTRICAL CONTRACTOR magazine since 2011. He has published two books on electrical service & maintenance.